SUPPORT

Frequently Asked Questions

How do I purchase one of your games?

Games can be purchased directly through Jersey Jack Pinball or with a distributor. A full list of authorized distributor partners can be found HERE
What are the power requirements for your games?

Domestic: 120 VAC, 8 Amps.
International: 220 VAC, 4 Amps.
What are the game dimensions and weight of your games?

The Godfather
Height: 76.0” (86″ with topper installed)
Back Box Width: 29.0”
Cabinet Depth: 52.0”
Cabinet Width: 22.25”
Weight: 325 lbs

Toy Story 4
Height: 76.0” (86″ with topper installed)
Back Box Width: 29.0”
Cabinet Depth: 52.0”
Cabinet Width: 22.25”
Weight: 325 lbs

Guns N’ Roses
Height: 76.0” (84.5″ with topper installed)
Back Box Width: 29.0”
Cabinet Depth: 52.0”
Cabinet Width: 22.25”
Weight: 325 lbs

Willy Wonka and the Chocolate Factory
Height: 76.0”
Back Box Width: 29.0”
Cabinet Depth: 52.0”
Cabinet Width: 22.25”
Weight: 325 lbs

Pirates of the Caribbean
Height: 76.0”
Back Box Width: 29.0”
Cabinet Depth: 52.0”
Cabinet Width: 24.75”
Weight: 350 lbs

Dialed In
Height: 76.0”
Back Box Width: 29.0”
Cabinet Depth: 52.0”
Cabinet Width: 22.25”
Weight: 325 lbs

The Hobbit
Height: 76.0”
Back Box Width: 29.0”
Cabinet Depth: 52.0”
Cabinet Width: 24.75”
Weight: 375 lbs

Wizard of Oz
Height: 76.0”
Back Box Width: 29.0”
Cabinet Depth: 52.0”
Cabinet Width: 24.75”
Weight: 350 lbs
What does your white glove delivery service include?

Available for all domestic orders, our white glove delivery and setup is a two or three-man delivery team which will bring the game inside your home or business and will bring the game up or down any stairs needed. The Delivery Team will then unbox the game, put legs on, and lock backbox into place. They will also remove all packing materials. Please contact Sales@JerseyJackPinball.com for further questions or a custom delivery quote.
Where can I find instructions to help setup my game?

Watch our Guided Video Setup.
Download our Printable Instructions PDF.
Where can I access the latest manual for my game?

The Godfather
Toy Story 4
Guns N’ Roses Manual
Willy Wonka and the Chocolate Factory Manual
Pirates of the Caribbean Manual
Dialed In Manual
The Hobbit Manual
Wizard of Oz Manual
How do I register my game?

Visit our game registration page.
What if I need service on the game?

Support Form: click here.
Email: techsupport@jerseyjackpinball.com.
Phone: (630) 830-5225 Option 1.

Tech Support is available Monday – Saturday, 7:30 AM to 4 PM CT*
*Occasionally, Saturday support will be unavailable. Support is not available on Company Holidays.
Where can I purchase parts for my game?

Email: techsupport@jerseyjackpinball.com.
Phone: (630) 830-5225 Option 1
Support page: click here.
How do I perform software updates?

For update via wi-fi:
Go to your Settings Menu, select Utilities, select Software Update, select Download.

For manual update:
Follow the Full Install Instructions guide.
Follow the Delta Upgrade Instructions to install a delta upgrade.
How do I get product updates that have been announced?

To access the latest downloads, visit our downloads section.
Where are the keys to the backbox?

The backbox keys are located inside the coin door, hanging on a clip above the menu buttons.
Can I adjust a game’s volume to limit noise?

Yes, you can adjust speaker volume and all of our games come with headphone jacks so you can play without disturbing others!
Help! My game won’t start!

Link to YouTube video
My slingshots keep triggering/firing. What can I do?

Link to YouTube video
How do I adjust my Flippers?

Link to YouTube video
How do I know if my glass is installed correctly?

With the lockdown bar off, looking at the glass, there should be an Invisiglass logo etched in the lower right-hand corner when the glass is installed properly.
How often should the battery on my motherboard be replaced?

The CR2032 battery is used to store boot settings and will not have any effect on your game settings, pricing settings, high scores or saved pictures. Replacing the battery every 3-5 years is ideal and should be replaced while the machine is ON and in attract mode. We suggest using a name-brand battery and mark the date of replacement on the top of the battery with permanent marker before installing.
Can I erase pictures taken by the game?

Performing a Factory Reset will remove pictures permanently. This will also remove all of your settings and high scores and revert them back to the factory defaults. If you wish to keep your pictures, settings, and high scores, you may insert a USB drive into any open USB port and choose “Settings Backup” from the menu prior to performing the factory reset. Then to restore the settings you can perform a “Settings Restore.”
Are Jersey Jack Pinball games made in the US?

Yes, all JJP games are handcrafted in our factory in Elk Grove Village, IL. Previously they were made in Lakewood, NJ.
My game sometimes makes a loud “thunk” at the conclusion of a game. Is that normal?

Yes, this is the knocker (located in the backbox) signaling you have been awarded a free game. You may adjust the knocker strength or disable this feature in System Settings.
Where is the topper power cable?

The 2-pin connector with cable is tucked into the large black tubing that can be found inside the backbox on the bottom left and behind the monitor. Both wires on the connector are light blue in color with one of those wires having an additional purple stripe.
Will Jersey Jack Pinball games implement achievements and online leaderboards in the future?

At this time our games are Wi-Fi and Bluetooth enabled. Device connectivity as well as sofware updates are possible. We are working on inclusion of further functionality in a proprietary system in the future. JJP has been an innovator, introducing new technology to the game and appreciates your continued feedback and loyalty.
Will Jersey Jack Pinball be making Pirates of the Caribbean, Willy Wonka, The Wizard of Oz, Dialed-In! or The Hobbit again?

At this time, our focus is on the creation and manufacturing of new and exciting titles.
How do i sign-up for news about Jersey Jack Pinball and upcoming JJP releases?

JOIN OUR EMAIL LIST
Does Jersey Jack Pinball offer factory tours?

Tours of our Elk Grove Village manufacturing facility can be requested via email HERE
How do I clean my playfield Invisiglass?

Link to cleaning instructions HERE