SUPPORT

Frequently Asked Questions

What are the power requirements for your games?

Domestic: 120 VAC, 8 Amps.
International: 220 VAC, 4 Amps.

What are the game dimensions and weight of your games?

Guns N’ Roses
Height: 76.0”
Back Box Width: 29.0”
Cabinet Depth: 52.0”
Cabinet Width: 22.25”
Weight: 325 lbs

Willy Wonka and the Chocolate Factory
Height: 76.0”
Back Box Width: 29.0”
Cabinet Depth: 52.0”
Cabinet Width: 22.25”
Weight: 325 lbs

Pirates of the Caribbean
Height: 76.0”
Back Box Width: 29.0”
Cabinet Depth: 52.0”
Cabinet Width: 24.75”
Weight: 350 lbs

Dialed In
Height: 76.0”
Back Box Width: 29.0”
Cabinet Depth: 52.0”
Cabinet Width: 22.25”
Weight: 325 lbs

The Hobbit
Height: 76.0”
Back Box Width: 29.0”
Cabinet Depth: 52.0”
Cabinet Width: 24.75”
Weight: 375 lbs

Wizard of Oz
Height: 76.0”
Back Box Width: 29.0”
Cabinet Depth: 52.0”
Cabinet Width: 24.75”
Weight: 350 lbs

What if I need service on the game?

Jersey Jack Pinball provides support via phone, email, and a web-based service desk. We also offer after-hours support. In the event you might need an onsite technician, please contact Jersey Jack Pinball and we will assist you in finding an experienced technician.

Phone: (630) 830-5225 Ext 8220.
Email: techsupport@jerseyjackpinball.com
Support form: Click here.

What does your white glove delivery service include?

Available for all domestic orders, our white glove delivery and setup is a two-man delivery team which will bring the game inside (anywhere on the main level of your home or business). The game will be setup ready for play, and they will remove all packing materials. Stair climbs up or down is an additional charge and will be quoted upon contact with the customer.

How do I perform software updates?

Follow the Full Install Instructions guide.
Follow the Delta Upgrade Instructions to install a delta upgrade.

Where can I purchase parts for my game?

You can find parts in our online store, available for purchase – or give us a call at: (630) 830-5225.

Can I adjust a game’s volume to limit noise?

Yes, you can adjust speaker volume and all of our games come with headphone jacks so you can play without disturbing others!

How do I sync the game to my smartphone in Dialed In?

First, download the JJP App to your Android/iOS device:/

  1. Visit the App Store on your smartphone.
  2. Search for “Jersey Jack Pinball”.
  3. Click download & install the free App!

Run the app, you will be prompted to enter your name on first launch.

After starting a new game & before you launch your first ball, press and hold the LEFT flipper button on the game cabinet AND on the App screen.

After a few seconds, the monitor will display a welcome message and icon on the screen if smartphone sync was successful.

Bluetooth on device must be enabled!

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