Support

Congratulations on your new Jersey Jack Pinball game!

Click below to view or download your Unboxing and Setup instructions.

Remember, you need at least two (2) people to move and maneuver game and the following materials:

  • Wire Cutters
  • Needle-nose Pliers
  • A 5/8” Socket Wrench
  • Utility Knife
  • #2 Phillips Screwdriver
  • Torpedo Bubble Level

 

View PDF

Choose your game:

  • The Hobbit
  • Wizard of Oz

Downloads

NEW! Hobbit Manual Ver 3.0 Dec16

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The Hobbit Change-log Ver 1.90

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The Hobbit Full Install Ver 1.01 - .ISO

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The Hobbit Delta Install Ver 1.90

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UnetBootin to make bootable USB - Windows

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UnetBootin to make bootable USB - Mac

Download

Downloads

NEW! WOZ Manual Ver 3.5 Dec16

Download

Wizard of Oz Change-log Ver 6.06 - Updated: 06/2014

Download

Wizard of Oz Game Install Ver 6.06 - .ISO

Download

UnetBootin to make bootable USB - Windows

Download

UnetBootin to make bootable USB - Mac

Download

Click here to access the support form

Enter Support Form

Frequently Asked Questions

How do I purchase one of your games?

What are the power requirements for your games?

  • Domestic: 120 VAC, 8 Amps
  • International: 220 VAC, 4 Amps

What are the game dimensions and weight of your games?

Wizard of Oz

  • Height: 74.25″
  • Depth: 52.0″
  • Width: 29.0″
  • Weight: 395 lbs

Hobbit

  • Height: 74.25″
  • Depth: 52.0″
  • Width: 29.0″
  • Weight: 351 lbs

Dialed In

  • Height: 76.0″
  • Depth: 52.0″
  • Width: 22.25″

What warranty comes with a JJP game?

Click to view or download our warranty.

 

View PDF

Does the warranty cover onsite service?

No, our warranty does not cover on-site labor. Please reference our warranty at the link above.

What if I need service on the game?

JJP provides support via phone, email, and a web-based service desk. We also offer after-hours support. In the event you might need an onsite technician, please contact JJP and we will assist you in finding an experienced technician.

Phone: 732-364-9900 x 222
Email: techsupport@jerseyjackpinball.com
Support Line: jerseyjackpinball.com/support
After-hours support line: 952-455-4121

Where can I find instructions to help setup my game?

Click below to view or download your Unboxing and Setup instructions.

Remember, you need at least two (2) people to move and maneuver game and the following materials:

  • Wire Cutters
  • Needle-nose Pliers
  • A 5/8″ Socket Wrench
  • Utility Knife
  • #2 Phillips Screwdriver
  • Torpedo Bubble Level

 

View PDF

What does your white glove delivery service include?

Available for all domestic orders, our white glove delivery and setup is a two-man delivery team which will bring the game inside (anywhere on the main level of your home or business). The game will be setup ready for play, and they will remove all packing materials. Stair climbs up or down is an additional charge and will be quoted upon contact with the customer.

How do I perform software updates?

Where can I purchase parts for my game?

You can find parts in our store, available for purchase – or give us a call at: 732-364-9900.

Where can I access the latest manual for my game?

How do I register my game?

  1. Visit: http://jerseyjackpinball.com/support/
  2. Select the Support Portal
  3. Create a Service Desk Account – this will follow with an email to verify your account
  4. Once verified, open support portal and choose to Open a Ticket, under Request Type select Game Registration
  5. If you need any further information or help, feel free to contact: techsupport@jereseyjackpinball.com

How do I get product updates that have been announced?

To access the latest downloads, click here:

 

Downloads

Can I adjust a game's volume to limit noise?

Yes, you can adjust speaker volume and all of our games come with headphone jacks so you can play without disturbing others!

Warranty

Click to view or download our warranty

 

View PDF