Support

Congratulations on your new Jersey Jack Pinball game!

Remember, you need at least two (2) people to move and maneuver game and the following tools:

  • Wire Cutters
  • Needle-nose Pliers
  • A 5/8” Socket Wrench
  • Utility Knife
  • #2 Phillips Screwdriver
  • Torpedo Bubble Level

Unboxing and Setup

Printable Instructions Guided Video Setup Register Your Game

Quick Start Guides

Dialed In! The Hobbit Wizard of Oz

Choose your game:

  • Dialed In!
  • The Hobbit
  • Wizard of Oz

Downloads

Dialed In Manual Ver 2.0 *NEW*

Download

Dialed In Change-log Ver 1.13

Download

Dialed In Full Install Ver 1.13 [USA Mirror]

Download

Dialed In Full Install Ver 1.13 [EU Mirror]

Download

UNetbootin to make bootable USB - Windows

Download

UNetbootin to make bootable USB - Mac

Download

Downloads

The Hobbit Manual Ver 3.0

Download

The Hobbit Change-log Ver 2.00

Download

The Hobbit Delta Upgrade (Ver 1.01 to 2.00) [USA]

Download

The Hobbit Delta Upgrade (Ver 1.01 to 2.00) [EU]

Download

The Hobbit Full Install Ver 1.01 [USA Mirror]

Download

The Hobbit Full Install Ver 1.01 [EU Mirror]

Download

UNetbootin to make bootable USB - Windows

Download

UNetbootin to make bootable USB - Mac

Download

Downloads

WoZ Manual Ver 3.5

Download

Wizard of Oz Change-log Ver 6.50

Download

Wizard of Oz Delta Upgrade (Ver 6.06 to 6.50) [USA]

Download

Wizard of Oz Delta Upgrade (Ver 6.06 to 6.50) [EU]

Download

Wizard of Oz Full Install Ver 6.06 [USA Mirror]

Download

Wizard of Oz Full Install Ver 6.06 [EU Mirror]

Download

UNetbootin to make bootable USB - Windows

Download

UNetbootin to make bootable USB - Mac

Download

Click here to access the support form

Enter Support Form

Frequently Asked Questions

How do I purchase one of your games?

What are the power requirements for your games?

  • Domestic: 120 VAC, 8 Amps
  • International: 220 VAC, 4 Amps

What are the game dimensions and weight of your games?

Wizard of Oz

  • Height: 74.25″
  • Depth: 52.0″
  • Width: 29.0″
  • Weight: 395 lbs

Hobbit

  • Height: 74.25″
  • Depth: 52.0″
  • Width: 29.0″
  • Weight: 351 lbs

Dialed In

  • Height: 76.0″
  • Depth: 52.0″
  • Width: 22.25″

What warranty comes with a JJP game?

Click to view or download our warranty.

 

View PDF

Does the warranty cover onsite service?

No, our warranty does not cover on-site labor. Please reference our warranty at the link above.

What if I need service on the game?

JJP provides support via phone, email, and a web-based service desk. We also offer after-hours support. In the event you might need an onsite technician, please contact JJP and we will assist you in finding an experienced technician.

Phone: 732-364-9900 x 1222
Email: techsupport@jerseyjackpinball.com
Support Line: jerseyjackpinball.com/support
After-hours support line: 952-455-4121

Where can I find instructions to help setup my game?

What does your white glove delivery service include?

Available for all domestic orders, our white glove delivery and setup is a two-man delivery team which will bring the game inside (anywhere on the main level of your home or business). The game will be setup ready for play, and they will remove all packing materials. Stair climbs up or down is an additional charge and will be quoted upon contact with the customer.

How do I perform software updates?

Where can I purchase parts for my game?

You can find parts in our store, available for purchase – or give us a call at: 732-364-9900.

Where can I access the latest manual for my game?

How do I register my game?

How do I get product updates that have been announced?

To access the latest downloads, click here:

 

Downloads

Can I adjust a game's volume to limit noise?

Yes, you can adjust speaker volume and all of our games come with headphone jacks so you can play without disturbing others!

How do I sync the game to my smartphone in Dialed In?

First, download the JJP App to your Android/iOS device:

  • Visit the App Store on your smartphone.
  • Search for “Jersey Jack Pinball”.
  • Click download & install the free App!

Run the app, you will be prompted to enter your name on first launch.

After starting a new game & before you launch your first ball, press and hold the LEFT flipper button on the game cabinet AND on the App screen.
After a few seconds, the monitor will display a welcome message and icon on the screen if smartphone sync was successful.

Bluetooth on device must be enabled!

Warranty

Click to view or download our warranty

 

View PDF